Choosing a reseller hosting provider is a significant business decision — your clients’ websites will depend on it. Here are the essential questions to ask before committing.

Technical Questions

• What hardware is used? — NVMe SSD or HDD? CPU generation? RAM per account?
• What PHP versions are supported? — Must include PHP 8.1+ for current WordPress
• What web server software? — LiteSpeed or Nginx preferred over Apache
• What control panel is provided for your clients? — cPanel is the industry standard
• What are the resource limits per reseller account? — Disk, bandwidth, accounts, CPU

Support and SLA Questions

• What is the uptime SLA? — Minimum 99.9% with service credits if breached
• Is support available 24/7? — And is it technical staff or just sales?
• Do you support my clients directly? — White-label providers support you; you support clients
• What is the incident response time? — Critical issues should be acknowledged within 15 minutes

Business Questions

• Can I white-label the control panel? — Clients should see your brand, not the provider’s
• What is the pricing structure? — Monthly vs annual, and do prices increase at renewal?
• What is the account migration process? — Do they help migrate existing clients?
• What backup policy is in place? — Daily backups with 30-day retention minimum